How we handle your information

This page explains what Harbour & Vine does with the information you give us through this website, including the Awekia AI Assistant assistant.

The chat assistant

You don't need an account to use it, and we don't ask who you are. Your browser keeps a random identifier so we can stop the assistant being abused; it isn't linked to you and we can't use it to work out who you are.

Your messages are sent to our AI provider to produce a reply, and are stored so we can see which questions we're not answering well. Conversations are deleted automatically after 90 days.

Please don't type card numbers, passwords or health information into the chat. If you need to share something sensitive, call us on +1 555 0100 instead.

Contact details you give us

If you fill in the contact form, or leave your details in the chat, we store your name and contact information so we can reply. We use it for that and nothing else, and we don't sell it or pass it to anyone for marketing.

Cookies

We don't use tracking or advertising cookies. The site stores two things in your browser: your light or dark mode preference, and the anonymous chat identifier described above. Clearing your browser data removes both.

Your choices

You can ask us to delete anything we hold about you, or to send you a copy of it. Email hello@example.com and we'll deal with it.

Who we share it with

Only the services that make the site work: our website host, our database provider and our AI provider. Each of them processes the information on our instructions.